FAQ
FREQUENTLY ASKED QUESTIONS
If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
ORDERS & RETURNS
All orders can be returned within 60 days?
Yes. All orders can be returned within 60 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging.
For more information read our Refund Policy.
Can I change or cancel my order?
We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.
If you wish to return an item, please follow the steps in our Refund Policy.
Are there any shipping costs?
Shipping is completely free worldwide – on all orders, no minimum spend required.
A tracking number is supplied via email after the order is processed.
Can I change my address after I placed my order?
Please email contact@eyekonikeyewear.co as soon as you realize you have submitted the wrong address and our customer service team will assist you.
I received a damaged item. What should I do?
Please contact us within 3 days of delivery at contact@eyekonikeyewear.co. Send a photo of the package and damaged items. We will process a refund or replacement immediately.
What does the EYEKØNIK Lifetime Guarantee cover?
Our Lifetime Warranty covers broken items, accidental breaks, and manufacturer defects. Just email a photo to contact@eyekonikeyewear.co with your order number.
Note: Does not cover lost, stolen items, or intentional damage. Applies once per item.
SHIPPING
Do you ship worldwide?
Yes, we ship internationally for free!
How long does shipping take?
Orders placed before 22:45 on business days will be dispatched the next day. Shipping times typically range from 3-10 business days, depending on the destination and the chosen shipping option.
How much does the shipping cost?
Shipping is completely free worldwide – on all orders, no minimum spend required.
A tracking number is supplied via email after the order is processed.
Can I click and collect my order?
Sorry! Unfortunately we do not offer this service.
PAYMENT
What payments methods do you accept?
We accept iDEAL, PayPal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.
How do the discount codes work?
Discounts we offer are only valid for orders placed on our official website and for a limited period of time.
If you tried to use a valid code at checkout but it was not applied, please contact us at contact@eyekonikeyewear.co.
PRODUCT INFORMATION
How do I take care of my EYEKØNIK eyewear?
Clean your eyewear regularly using the microfiber cloth provided. Avoid paper towels, clothing, or harsh cleaning products, as these can damage the lenses and coating.
When not in use, always store your glasses in the protective case to keep them safe and in good condition.
Where is my product designed?
All our items are designed from our main office in Amsterdam, the Netherlands.
GENERAL
Can I become a EYEKØNIK ambassador?
If you are an influential person on social networks or a company that fits with our image, we would be glad to receive your cooperation proposal!
Send us your application to contact@eyekonikeyewear.co.
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend it so you can access your history, get personalized recommendations, and save time in the future.
How do I change my account password?
You can easily reset it by clicking the 'forgot password' link on the login page. You will receive an email with instructions on how to create a new secure password.